Privacy Policy

Your privacy is important to me. It is Bedrock Counselling’s policy to respect your privacy and comply with any applicable law and regulation regarding any personal information we may collect about you, including across the website, www.bedrockcounselling.com, and other sites we own and operate.

This policy is effective as of 17th Janyary 2026 and was last updated on 17th January 2026.

Information I Collect

Information I collect includes both information you knowingly and actively provide us when using or participating in any of the services and promotions, and any information automatically sent by your devices in the course of accessing the products and services.

Log Data

When you visit the website, the servers may automatically log the standard data provided by your web browser. It may include your device’s Internet Protocol (IP) address, your browser type and version, the pages you visit, the time and date of your visit, the time spent on each page, other details about your visit, and technical details that occur in conjunction with any errors you may encounter.

Please be aware that while this information may not be personally identifying by itself, it may be possible to combine it with other data to personally identify individual persons.

Personal Information

We may ask for personal information which may include one or more of the following:

  • Name

  • Email

  • Phone/mobile number

Legitimate Reasons for Processing Your Personal Information

I only collect and use your personal information when we have a legitimate reason for doing so. In which instance, I only collect personal information that is reasonably necessary to provide services to you.

Collection and Use of Information

I may collect personal information from you when you do any of the following on our website:

  • Use a mobile device or web browser to access content

  • Contact me via email, social media, fillable form, or on any similar technologies

  • When you mention me on social media

I may collect, hold, use, and disclose information for the following purposes, and personal information will not be further processed in a manner that is incompatible with these purposes:

  • to contact and communicate with you

  • to send you promotional information about services and information about third parties that I consider may be of interest to you

  • for internal record keeping and administrative purposes

Please be aware that I may combine information I collect about you with general information or research data we receive from other trusted sources, such as tracking traffic on my website, and better understanding trends in who reaches out for services.

Security of Your Personal Information

When I collect and process personal information, and while we retain this information, we will protect it within commercially acceptable means to prevent loss and theft, as well as unauthorized access, disclosure, copying, use, or modification.

Although we will do our best to protect the personal information you provide to me, we advise that no method of electronic transmission or storage is 100% secure, and no one can guarantee absolute data security. I will comply with laws applicable to us in respect of any data breach.

How Long We Keep Your Personal Information

We keep your personal information only for as long as we need to. This time period may depend on what we are using your information for, in accordance with this privacy policy. Text messages and voicemails will be deleted once they’ve been followed-up on. Since emails are through servers that are not encrypted, it is encouraged that you to not send sensitive information by email, and are aware we cannot guarantee total privacy through this communication from other companies that may use your data according to their own terms and conditions.
If you choose to become a client, all of your personal health information will be stored in a PHIPA-compliant EMR system for 10 years from your last appointments.

If your personal information is no longer required, we will delete it or make it anonymous by removing all details that identify you.

However, if necessary, we may retain your personal information for our compliance with a legal, accounting, or reporting obligation or for archiving purposes.

Children’s Privacy

We do not aim any of our products or services directly at children under the age of 13, and we do not knowingly collect personal information about children under 13.

Disclosure of Personal Information to Third Parties

We may disclose personal information to:

  • a parent, subsidiary, or affiliate of our company

  • third party service providers for the purpose of enabling them to provide their services, for example, IT service providers, data storage, hosting and server providers, advertisers, or analytics platforms

  • our employees, contractors, and/or related entities

  • our existing or potential agents or business partners

  • courts, tribunals, regulatory authorities, and law enforcement officers, as required by law, in connection with any actual or prospective legal proceedings, or in order to establish, exercise, or defend our legal rights

  • third parties, including agents or sub-contractors, who assist us in providing information, products, services, or direct marketing to you third parties to collect and process data

International Transfers of Personal Information

The personal information we collect is stored and/or processed where we or partners, affiliates, and third-party providers maintain facilities. Please be aware that the locations to which we store, process, or transfer your personal information may not have the same data protection laws as the country in which you initially provided the information. If we transfer your personal information to third parties in other countries: (i) we will perform those transfers in accordance with the requirements of applicable law; and (ii) we will protect the transferred personal information in accordance with this privacy policy.

Your Rights and Controlling Your Personal Information

You always retain the right to withhold personal information from us, with the understanding that your experience of the website may be affected. We will not discriminate against you for exercising any of your rights over your personal information. If you do provide us with personal information you understand that we will collect, hold, use and disclose it in accordance with this privacy policy. You retain the right to request details of any personal information we hold about you.

If we receive personal information about you from a third party, we will protect it as set out in this privacy policy. If you are a third party providing personal information about somebody else, you represent and warrant that you have such person’s consent to provide the personal information to us.

If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time. We will provide you with the ability to unsubscribe from the email-database or opt out of communications. Please be aware we may need to request specific information from you to help us confirm your identity.

If you believe that any information we hold about you is inaccurate, out of date, incomplete, irrelevant, or misleading, please contact us using the details provided in this privacy policy. We will take reasonable steps to correct any information found to be inaccurate, incomplete, misleading, or out of date.

If you believe that we have breached a relevant data protection law and wish to make a complaint, please contact us using the details below and provide us with full details of the alleged breach. We will promptly investigate your complaint and respond to you, in writing, setting out the outcome of an investigation and the steps we will take to deal with your complaint. You also have the right to contact a regulatory body or data protection authority in relation to your complaint.

Use of Cookies

We use “cookies” to collect information about you and your activity across the site. A cookie is a small piece of data that the website stores on your computer, and accesses each time you visit, so we can understand how you use the site. This helps us serve you content based on preferences you have specified.

Limits of The Policy

The website may link to external sites that are not operated by us. Please be aware that we have no control over the content and policies of those sites, and cannot accept responsibility or liability for their respective privacy practices.

Changes to This Policy

At my discretion, I may change the privacy policy to reflect updates to the business processes, current acceptable practices, or legislative or regulatory changes. If we decide to change this privacy policy, we will post the changes here at the same link by which you are accessing this privacy policy.

If required by law, we will get your permission or give you the opportunity to opt in to or opt out of, as applicable, any new uses of your personal information.

Contact Us

For any questions or concerns regarding your privacy, you may contact us using the following details:

Marion Roberts

marionr@bedrockcounselling.com